Privacy PolicyPillar Administration (Pillar, also we, us and our) respects the privacy and security of the personal information of all the members of the superannuation schemes that we provide services to. Personal information may include names, street and e-mail addresses, superannuation information and any other information that enables a person to be identified.
We are committed to best practice privacy standards. Pillar’s Privacy Policy aims to comply with the requirements of the Privacy Act 1988 (Cth) and the National Privacy Principles contained therein. Additionally, Pillar is obligated to comply with the Privacy Management Plan (PMP) of the SAS Trustee Corporation (STC), because of its contractual obligations as the administrator of the NSW public sector superannuation schemes for which STC is the trustee. The PMP details the compliance of STC (and hence Pillar as the administrator of the schemes) with the Privacy and Personal Information Protection Act 1998 (NSW).
It should be noted that Pillar (and the superannuation funds that it administers) complies with the requirements of the Anti-Money Laundering and Counter-Terrorism Funding Act 2006 (Cth), particularly in relation to the proof of identity requirements before a benefit payment can be made from a fund.
Pillar’s privacy and website policies are subject to change from time to time. We encourage you to view our on-line policies regularly.
We collect personal information about members of the superannuation schemes for which we perform administration services. The personal information is collected, on behalf of the Trustees of the superannuation schemes, for the administration of the schemes and to ensure that they meet the reporting and record keeping obligations of the Superannuation Industry (Supervision) Act 1993 (Cth) and various other NSW and Commonwealth superannuation related legislation.
A member’s personal information is used only for the purpose of the proper administration of the superannuation scheme. Personal information may be disclosed to third parties such as the scheme actuary, insurers, medical consultants, external lawyers, mail houses and other contractors and, where expressly authorised by law, to government agencies such as the Australian Taxation Office, Centrelink and the Department of Veterans’ Affairs.
We are also required, if requested, to provide information about a member’s interest in a superannuation scheme to:
The request must be in a form prescribed by law. The law prevents us from telling the member about any such request.
All use and disclosure of personal information is lawfully authorised, required or permitted. Otherwise, personal information is kept confidential and only disclosed to the member or an authorised representative.
We take all reasonable steps to ensure that any personal information we collect, use or disclose is accurate complete and up to date. We also protect the personal information that we hold from any unauthorised access, modification and disclosure. A member of a superannuation scheme that we administer can generally access, and if necessary correct, the personal information that we hold about that member.
We do not use, or adopt as our own, any identifier of an individual that has been assigned by any government agency.
Where it is practicable, we give members the option of dealing anonymously with us. However, due to the nature of the dealings we have with superannuation scheme members, it is usually not possible for members to remain anonymous whilst providing personal information to us.
We will not transfer personal information about a member out of Australia unless the member has consented, or if the transfer is for the benefit of the member, or if the recipient of the information is subject to privacy laws that are substantially similar to Australia’s.
We will not collect sensitive information about a member of any superannuation scheme that we administer unless the member consents to the collection or unless the collection is required by law.
Our policies on the management of personal information, as expressed in this document, are freely available to anyone who requests them. This document is accessible on our website www.pillar.com.au and can also be requested by contacting us by phone, e-mail or in writing.
You are welcome to contact us to review, and correct and update if necessary, any personal information that we hold about you. For privacy, security and administrative reasons, we will need to verify your identity to our satisfaction before any information is either updated or released to you.
Pillar Administration
PO Box 1229
WOLLONGONG NSW 2500
| First State Superannuation | 1300 650 873 |
| Parliamentary Contributory Super Fund | (02) 9238 5359 |
| Police Superannuation Scheme | 1300 130 097 |
| State Authorities Superannuation Scheme | 1300 130 095 |
| State Superannuation Scheme | 1300 130 096 |
| STC Deferred Benefits | 1300 130 094 |
| STC Pensions | 1300 652 113 |
| Australian Ethical Retail Superannuation Fund | 1300 134 337 |
| Australian Government Employees Superannuation Trust (AGEST) | 1300 724 378 |
| National Preservation Trust (NPT) | 1800 331 210 |
| Prime Super | 1800 675 839 |
| Print Super | 1800 640 886 |
| Print Super Allocated Pension | 1300 555 109 |
| Print Super mychoice | 1800 104 770 |
| Super Money Eligible Rollover Fund (SMERF) | 1800 114 380 |
| First State Superannuation | |
| Police Superannuation Scheme | |
| State Authorities Superannuation Scheme | |
| State Superannuation Scheme | |
| STC Deferred Benefits | |
| STC Pensions | |
| Australian Ethical Retail Superannuation Fund | aes@austethical.com.au |
| Australian Government Employees Superannuation Trust (AGEST) | |
| National Preservation Trust (NPT) | administration@npterf.com.au |
| Prime Super | |
| Print Super | |
| Print Super Allocated Pension | |
| Print Super mychoice | |
|
|
| Super Money Eligible Rollover Fund (SMERF) | |
You may request a written summary of what sort of personal information we hold about you, the purpose for which it is held and in general terms how we collect, hold use and disclose that information. This and other written queries about privacy issues can be made by writing to:
Privacy Officer
Pillar Administration
PO Box 1229
WOLLONGONG NSW 2500
Whenever a page is requested from our web server, we record technical information such as the time, date, your domain, referring URL, your browser software and the pages that you visit. This traffic data is used to analyse trends and statistics and to improve the structure and performance of this site. It is not used in any way to uniquely identify users.
When you visit this site, our server logs your server’s IP address (a number that is unique to the machine through which you are connected to the Internet-usually one of your service provider’s machines).
Pillar uses your IP address to help diagnose problems with our server and to administer our site. Your IP address is used to gather broad demographic information and is not used in any way to uniquely identify users.
There is a technology called ‘cookies’ that can be used to provide you with tailored information from a website. A cookie is an element of data that a website can send to your browser, which may then be stored on your system. Some pages on this website use cookies so that we may better serve you when you return to this site. This will enable you to take full advantage of the services that this site offers.
Cookies alone do not identify users personally, they only identify machines. Most Internet browsers are pre-set to accept cookies. If you prefer not to accept cookies, you can adjust your browser to refuse cookies or to warn you when cookies are being used.
Pillar provides links to a number of websites operated by third parties. These linked websites are not under the control of Pillar and we have no responsibilities or liabilities whatsoever for the content or privacy practices of any such linked site or any link or linking program at any time. We encourage you to read the privacy statements of these linked sites as their privacy policies may differ from ours. Links are provided to you for convenience only and the inclusion of any link does not imply any endorsement of the linked website by Pillar.
