Pillar Administration ABN 80 976 223 967 AFSL 245591 (Pillar, also we, us and our) respects the privacy and security of the personal information of all the members of the superannuation funds or schemes for which we provide services. Personal information may include names, street and e-mail addresses, superannuation information and any other information that enables a person to be identified.
In 2012 Pillar commenced to provide administration services for the Public Sector Superannuation accumulation plan (PSSap) to ComSuper, a Commonwealth agency. Pillar is contractually obliged, in relation to the administration services provided for PSSap, to comply with the obligations and requirements of the Information Privacy Principles (IPPs) (contained in the Privacy Act 1988 (Cth)) as if we were an agency under the Privacy Act and is specifically required not to breach an IPP.
It should be noted that Pillar (and the superannuation funds that we administer) complies with the relevant requirements of the Anti-Money Laundering and Counter-Terrorism Funding Act 2006 (Cth), including the proof of identity requirements before a benefit payment can be made from a fund.
More generally, Pillar has a firm policy of complying with any law or legitimate obligation that is relevant to its functions. Pillar monitors its compliance with the law and other obligations, and there are firm processes in place for identifying and addressing breaches of any kind, including any breaches relating to the privacy and security of personal information.
We collect personal information about members and their beneficiaries of the superannuation funds for which we perform administration services. The personal information that we collect, on behalf of the Trustees of the superannuation funds, is limited to what is necessary for the administration of the funds and to ensure that they meet the reporting and record keeping obligations of the Superannuation Industry (Supervision) Act 1993 (Cth) and various other NSW and Commonwealth superannuation related legislation.
The personal information that is collected about a member of a superannuation fund includes the member’s name, date of birth, address, tax file number, contribution history, benefit estimates and other information that is used in the administration of the superannuation fund. Information about a member’s health may be collected, where necessary, in relation to the assessment of the member’s insurance cover in the fund and the assessment of and/or payment of an invalidity or disability benefit to the member from the fund.
A member’s or beneficiary’s personal information is used only for the purpose of the proper administration of the superannuation fund. Personal information may be disclosed to third parties who provide services in relation to the administration of the fund such as the fund actuary, insurers, medical consultants, external lawyers, mail houses and other contractors. When we disclose personal information of a superannuation fund member to a third party, we require them to treat the information as confidential and to protect it in accordance with the above-mentioned privacy legislation. Where expressly authorised by law, we also disclose personal information about members to government agencies such as the Australian Taxation Office, Centrelink and the Department of Veterans’ Affairs.
We are also required, if requested in accordance with the requirements of the Family Law Act 1975 (Cth), to provide information about a member’s interest in a superannuation fund to:
The request must be in a form prescribed by law. The law prevents us from telling the member about any such request.
Apart from lawfully authorised or required disclosure of personal information or the disclosure of personal information to third parties as described above, personal information is kept confidential and is only disclosed to the person whose information it is or an authorised representative or with the consent of the person. We hold personal information securely, protecting it from any unauthorised access, modification and disclosure and disposing of it, in due course and where applicable, in a secure manner.
We do not use, or adopt as our own, any identifier of an individual that has been assigned by any government agency.
Where it is practicable, we give members the option of dealing anonymously with us. However, due to the nature of the dealings we have with superannuation fund members and beneficiaries, it is usually not possible for them to remain anonymous whilst providing personal information to us.
We will not transfer personal information about a member or beneficiary out of Australia unless the member has consented, or if the transfer is for the benefit of the member or beneficiary, or if the recipient of the information is subject to privacy laws that are substantially similar to Australia’s.
We will not collect sensitive information about a member or beneficiary of any superannuation fund that we administer unless the member or beneficiary consents to the collection or unless the collection is required by law.
Our policies on the management of personal information, as expressed in this document, are freely available to anyone who requests them. This document is accessible on our website www.pillar.com.au and can also be requested by contacting us by phone, e-mail or in writing. Our privacy and website policies are subject to change from time to time but the publicly available versions are always the latest and most up to date.
We take all reasonable steps to ensure that any personal information we collect, use or disclose is accurate complete and up to date. A member or beneficiary of a superannuation fund that we administer can generally access, and if necessary correct, the personal information that we hold about that person.
The Commonwealth and NSW privacy legislation mentioned above each provides right of access to personal information:
Information about each member or beneficiary of a fund administered by Pillar is already available via statements of account and account details accessible on the website of the particular fund.
If such access is not available for some reason, or if the member or beneficiary wishes to correct information that we hold, the section below ‘How to Contact us’, contains details on how a member or beneficiary of any of the superannuation funds that we administer can contact us if they require access to personal information or wish to correct some or all of that information.
From 1 July 2010 the GIPA Act replaced the Freedom of Information Act 1989 (NSW) and established a new ‘right to information’ system designed to make “government information” more readily available. Government information includes information held by Pillar on behalf of the trustees of NSW public sector superannuation funds. Further details of the access rights and related matters are contained on Pillar’s website at the following internet address: http://www.pillar.com.au/access_to_information.htm. Alternatively information about access rights under the GIPA Act can be obtained by telephoning Pillar on 1800 779 068 or by writing to Pillar’s Information Access Co-ordinator at the address shown below.
Pillar collects Tax file numbers (TFNs) of super fund members and beneficiaries on behalf of the trustees of the super funds we administer as authorised by relevant law. Pillar holds TFN information securely and uses it only for purposes authorised by relevant law.
You are welcome to contact us to review, and correct and update if necessary, any personal information that we hold about you. For privacy, security and administrative reasons, we will need to verify your identity to our satisfaction before any information is either updated or released to you.
We can be contacted by writing to:
PO Box 1229
WOLLONGONG NSW 2500
or, depending upon the fund or scheme of which you are a member or beneficiary, by telephoning one of the following numbers or sending an email to one of the following email addresses:
Funds regulated by the Commonwealth
|Aon Eligible Rollover Fund||
Phone: 1300 880 588
|Aon Master Trust||
Phone: 1300 880 588
|Australian Ethical Retail Superannuation Fund (AES)||
Phone: 1300 134 337
|Australian Government Employees Superannuation Trust (AGEST)||
Phone: 1300 724 378
|First State Superannuation (FSS)||
Phone: 1300 650 873
|Public Sector Superannuation accumulation plan (PSSap)||
Phone: 1300 725 171
Phone: 1300 652 770
NSW public sector funds (closed to new membership)
|Parliamentary Contributory Super Fund (PCSF)||
Phone: (02) 4298 6980
|Police Superannuation Scheme (PSS)||
Phone: 1300 130 097
|State Authorities Superannuation Scheme (SASS)||
Phone: 1300 130 095
|State Superannuation Scheme (SSS)||
Phone: 1300 130 096
|STC Deferred Benefits||
Phone: 1300 130 094
Phone: 1300 652 113
You may request a written summary of what sort of personal information we hold about you, the purpose for which it is held and in general terms how we collect, hold use and disclose that information. This and other written queries about privacy issues can be made by writing to:
PO Box 1229
WOLLONGONG NSW 2500
If Pillar holds your personal information for the purpose of administering PSSap or other superannuation funds regulated by the Commonwealth, you may be able to complain to the Australian Privacy Commissioner about Pillar’s acts or practices in relation to that personal information. Complaints can be made to the Office of the Australian Information Commissioner (which administers the Privacy Act 1988 (Cth)):
GPO Box 2999
CANBERRA ACT 2601
Ph. 1300 363 992
If Pillar holds your personal information for the purpose of administering NSW public sector superannuation schemes, you may be able to complain to the NSW Privacy Commissioner about Pillar’s acts or practices in relation to that personal information. Complaints can be made to the Office of the (NSW) Privacy Commissioner:
GPO Box 7011
SYDNEY NSW 2001
Ph. (02) 8019 1600
Whenever a page is requested from our web server, we record technical information such as the time, date, your domain, referring URL, your browser software and the pages that you visit. This traffic data is used to analyse trends and statistics and to improve the structure and performance of this site. It is not used in any way to uniquely identify users.
When you visit this site, our server logs your server’s IP address (a number that is unique to the machine through which you are connected to the Internet-usually one of your service provider’s machines).
Pillar uses your IP address to help diagnose problems with our server and to administer our site. Your IP address is used to gather broad demographic information and is not used in any way to uniquely identify users.
Pillar provides links to a number of websites operated by third parties. These linked websites are not under the control of Pillar and we have no responsibilities or liabilities whatsoever for the content or privacy practices of any such linked site or any link or linking program at any time. We encourage you to read the privacy statements of these linked sites as their privacy policies may differ from ours. Links are provided to you for convenience only and the inclusion of any link does not imply any endorsement of the linked website by Pillar.